Customer support

Reference-led, human-readable support.

Use one public route for billing, delivery, refund, privacy, access, policy, or security questions.

support@dova12.com

Include the order or request reference when available, the email used for the request, the issue category, and a short description. DOVA12 aims to respond to ordinary support inquiries within 5 business days.

Do not email passwords, full card numbers, private access codes, government identifiers, medical records, legal case files, or unrelated sensitive information.

Formal contact

Legal or admin-required matters may be sent to admin@dova12.com with a clear subject line and only the minimum necessary information.