Fulfillment prerequisites
Fulfillment starts only when DOVA12 has a signed provider payment confirmation tied to an internal order and a focused intake that is complete and within the published service boundary.
Delivery target
The target is within 72 elapsed hours after verified payment and accepted intake. It is a support standard, not a guarantee of the earliest possible delivery.
Clarification pause
If DOVA12 needs one narrow customer clarification, the order shows that input is needed and the 72-hour clock pauses. The clock resumes after the requested customer response is received.
Delivery method and evidence
The result is delivered through the verified order record and may be accompanied by an email notice. DOVA12 keeps an order reference, timestamps, result hash, delivery state, and support events as delivery evidence without publishing private intake.
Delays and corrections
For delayed, missing, inaccessible, duplicated, or clearly mismatched delivery, contact support@dova12.com with the order reference. DOVA12 may complete, resend, correct, clarify, or review the issue under the refund policy.